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Best practices (Informed Consent)

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While getting a patient’s consent for telemedicine visits may not be a requirement in your state, it’s still a telemedicine best practice that we recommend putting in place. 

So what kinds of information should you include in your consent form? The ATA suggests you should: 

  • Inform patients of their rights when receiving telemedicine, including the right to stop or refuse treatment 
  • Tell patients their responsibilities when receiving telemedicine treatment 
  • Have a formal complaint or grievance process to resolve any potential ethical concerns or issues that might come up as a result of telemedicine 
  • Describe the potential benefits, constraints, and risks (like privacy and security) of telemedicine 
  • Inform patients of what will happen in the case of technology or equipment failures during telemedicine sessions, and state a contingency plan 
  • In addition, you may outline some of your basic telemedicine program policies around billing, scheduling, cancellation, etc.