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Earlier this year, Becker’s released a case study on a Nebraska children’s hospital that struggled with frequent no-shows, in part, because rural patients drove for many miles to receive care at their state-of-the-art facility. No-shows had become a significant revenue cost center for the organization and the quality of care was being compromised, particularly on follow-up visits. When they expanded treatment with telehealth, the targeted service line improved no-show rates by 50%.
