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Vendors

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One unique challenge of utilizing telemedical technologies on an extended scale is how to account for the vendors. Vendors are integral to the process, but they are not held responsible nor are they compensated for individual cases. Additionally, the line between provider and care platform is sometimes blurred when it comes to telehealth vendors. 

When healthcare programs like Medicare reimburse telemedicine services, it’s difficult to tell exactly what is being paid for, and it’s challenging to determine the exact rates of payment because the product comprises both the service and the technology. Then there are questions about whether a health plan should contract directly with a telemedicine vendor or let the vendor contract with providers, as well as how plans can ensure the quality of services.