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Software requirements

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The most important thing you need to have when you start offering online therapy is a HIPAA compliant video conferencing system. 

Technology checklist 

To provide telehealth services, you must have the following pieces of equipment: 

  • Computer, phone, or tablet with internally integrated speaker, microphone, and camera 
  • External microphone (if your device does not have a high-quality one integrated) 
  • External camera (if your device does not have a high-quality one integrated) 
  • Headphones (if your device does not have high-quality speakers integrated or if you want more privacy) 

Additionally, you need to ensure you have access to a  high-speed internet connection.  Use google’s speed test to test the quality of your internet. If either your download or upload speed is below 3 Mbps, you should consider upgrading your internet connection. Additionally, before your session, close all other browsers and applications to ensure a better connection. 

Although Wi-Fi is compatible with most telehealth platforms, when possible we recommend using a wired Ethernet connection instead of using Wi-Fi. Wired internet provides a better connection that is more stable. If your computer does not have an Ethernet port, you can purchase an Ethernet adapter to switch to a wired connection.