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First steps


Test your webcam: Before you start your first virtual visit of the day, make sure your webcam is working. Open up the webcam via your control panel or a video app like Skype to test it out. 

Make sure your volume is on: Yes, we know it’s simple, but we’ve all made this mistake! Check your sound to make sure it isn’t muted. You can also quickly open up a video online, or a song on a music player to test out your audio. 

Test your microphone: Try out your microphone. Open a recording program to test, or look for the microphone device in your control panel. 

Plug in your device: The last thing you want is for your power to die in the middle of the visit. Make sure your computer or mobile device is either fully charged or plugged in before the remote visit starts. 

Use wired connections: It’s fine to do a virtual visit over a Wi-Fi connection, but your computer is less likely to lose connection if it’s plugged directly into the Internet with a wired ethernet cable. (If you’re on a phone and you are experiencing bandwidth issues, try connecting to your home’s Wi-Fi.) 

Close unnecessary programs: Having too many other things running on your computer or device can strain its memory and reduce the quality of your video chat. Before starting a virtual visit, close as many unnecessary programs as possible. 

Use the right browser: If you’re using an online web app, it might have certain requirements for what browser it runs best on. For instance, we recommend running the eVisit web app on Chrome or Firefox. Find the software’s help or technical support sections to check what browsers you should use. 

Dress appropriately: If you’re doing a virtual visit from the office, this one’s a no-brainer. But if you’re doing a virtual visit from home or after-hours, make sure you’re dressed professionally. Presenting a professional appearance will reinforce that the virtual visit is just as professional, and interact as if the patient had come into your office. 

Find a quiet space: Whether you’re set up in your office, an exam room, or a study at home, make sure the space is quiet and you’re not likely to get interrupted. Eliminating distractions and ensuring patient privacy is crucial to your patient’s satisfaction with the visit. 

Adjust the lighting: Before you start a virtual visit, test out the lighting. Is your image clear? Is the picture too fuzzy and dark? Try turning on overhead lights and blocking light from windows, which can lead to too much background light in the video.