$0.00

No products in the cart.

$0.00

No products in the cart.

Home Blog

Connectivity overview

0

Having a solid Internet connection is a crucial piece of having a successful telehealth visit with a patient. If the patient has a shaky connection, not even the best telehealth app will be able to deliver quality video. Here are a few baseline requirements and tips to share with patients. 

Ideally, their internet speeds should be at least 15 Mbps download and 5 Mbps upload. While video streaming can happen with slower Internet connections, these are the speeds needed to have the clear video experience you want. Now, if you’re not a tech person, you might be wondering what “15 Mbps” really means and how you test your internet speed. A good way to check your internet connection is to go to speedtest.net. Simply click “Begin Test” and speed test will tell you exactly what your download and upload speeds are. 

If you consistently have a poor Internet connection on your end, you may want to contact your internet provider (Comcast, AT&T) and ask them about upgrading your service. If your patient is having trouble with their internet connection, suggest they try using a wired internet connection instead of Wi-Fi. Plugging straight into their router/modem with an ethernet cable will likely improve their connection. In a pinch, patients can also use their mobile network on their smartphones, but just advise them that streaming video can use a good amount of data viii