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Urgency to access care

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As with face-to-face consultations, it is essential that a health professional considering using telehealth determines how urgently care is required. The red flags and serious pathologies discussed above warrant immediate or urgent referral. However, as providers, we need to also triage patients based on more typical presentations. For instance, a patient six weeks post-ACL repair will need to be reviewed more rapidly and likely benefit from a face-to-face review when compared to a patient who has long-standing non-specific low back pain with no neurological symptoms. However, each patient needs to be considered on a case-by-case basis.