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Getting consent

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Just as patients consent to be seen and treated in the traditional healthcare delivery settings, patients should consent before being seen via telehealth.  It is not always necessary to have a special signed document just for a telehealth visit.  However, it is best practice for informed consent for telehealth to include:  

  • reasonable understanding by all parties of the enabling technologies utilized, their capabilities and limitations, and a mutual agreement that they are appropriate for the circumstances
  • the credentials of the practitioner

You may consider adding telehealth language in your general consent to care document. For example: “You have chosen to receive care through the use of telehealth. Telehealth enables healthcare providers at different locations to provide safe, effective, and convenient care through the use of technology. As with any healthcare service, there are risks associated with the use of telehealth, including equipment failure, poor image resolution, and information security issues.”