We included this point first for a reason—it’s probably the most important thing to remember! Always focus on what the benefits of telehealth are for your patients. Think about it from the patient’s perspective. If you’re now offering same-day virtual appointments for urgent issues, that allows patients to get quick care, skip travel to your office, and see you instead of ending up at an expensive, unfamiliar urgent care center.
Whether you’re talking directly to patients about your telehealth services or writing up a description for your practice website, always focus on why patients should want to do telehealth appointments.