Patient visits vary in degree of time requirement and level of care needed. Consider these factors as you decide where and when to schedule your patients or whether you even need to put them on the schedule at all. Many patient issues can be resolved with a brief phone call or email. Have the staff member who field incoming calls use their best judgment to evaluate each call to determine whether to schedule the patient or have your nurse or doctor address the issue via a phone consultation. This approach ensures patients needing the highest level of care have better access to same-day appointments if necessary, and practice profitability is maximized by treating patients with more complicated or significant medical concerns.