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Practice fundamentals

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According to the Review of Telemedicine Business Models, when considering your business model and telemedicine strategic plan you should clearly define nine building blocks of your business model: 

  1. Customer segments (those individuals or organizations who pay for your telemedicine service) 
  2. Value proposition (both economic and social) 
  3. Channels for value delivery (Internet, telephone, or both) 
  4. Customer relationships (the ways to create a positive relationship between provider and customer) 
  5. Revenue streams (where you will receive money from) 
  6. Key resources (technology, software, infrastructure, and human resources necessary for delivering value) 
  7. Key activities (what you need to do to deliver value to your customers) 
  8. Key partnerships (partners necessary to create and deliver value, for example, an outsourced IT company who will create apps for your services) 
  9. Cost structure (all costs of your company to provide services, including telemedicine startup costs)